A complaint must be:
- Specific to a section of the HISPI Code of Ethics;
- In writing and signed by the individual lodging the complaint;
- Supported by definitive and specific evidence of such accusation; or
- Made against a current holder of HISPI membership and/or holder of a HISP certification.
Any complaint should be submitted to the attention of the Chair of the Certification Maintenance Committee at the HISPI Website (www.hispi.org). The complaint and all related documentation are dealt with in a strictly confidential manner.
- Once a complaint is filed, the complainant agrees to hold in strict confidence, and will not announce or promote in any manner, or use personal or HISPI communication vehicles to announce filing of a complaint.
- If it is determined that additional information and evidence is required, this will be requested from the complainant and a specific timeframe needed to receive such information. If this additional information is not received, a decision will be rendered based on the information initially provided.
- If it is determined that no further action is warranted, the complainant will be advised in writing of the outcome of the initial investigation.
- If the initial investigation supports the complaint, an independent investigation will commence, and the information will be handed over to the appropriate Certification Maintenance Committee.
The Certification Maintenance Committee consists of:
- At least five independent HISPI members
- The respective chairs of the Certification Maintenance Committee and Certification Maintenance Committee.
The communications with the subject of a complaint are made as follows:
- If a preliminary investigation of the information/evidence reveals a valid compliant, the individual(s) named in the written complaint will be sent a "Notice of Complaint" by registered or certified mail. The Certification Maintenance Committee will also request any additional information needed.
- The Certification Maintenance Committee will submit a written report of its findings within sixty (60) business days of receiving all further requested supporting information.
- Within ten (10) business days of the written report findings being accepted, the findings of the Certification Maintenance Committee will be communicated to the subject of the complaint.
If a complaint is found to have valid grounds, the independent Certification Maintenance Committee could recommend one of the following disciplinary actions depending on the severity of the infraction:
- Warning-a written warning and notice of such shall remain in the member's file and articulate clearly the consequences if the situation occurs again, or if there is another violation.
- Suspension-HISPI membership and/or HISP certification or eligibility to become certified could be suspended for a period up to one (1) year.
- Revocation of Certification or and/or Membership-HISPI membership and or HISP certification could be revoked.
If the subject of the complaint wishes to appeal the disciplinary actions:
- The appeal should be made in writing and submitted to the attention of the Chair of Certification Maintenance Committee within thirty (30) days of receipt of the decision.
- Once the appeal is received, the subject of the complaint will be contacted to arrange for a hearing.
- The outcome of this appeal hearing is final.